Westwood Hall Resident Living Guide

Maintenance Requests

You may submit all non-emergency maintenance requests here. Anyone who submits a maintenance request is giving JSM staff permission to enter the apartment.  If no one is in the apartment when a maintenance request is being completed, a notice will be left in the apartment to notify residents that maintenance was in the apartment and work was being done. 

For the first few days after move-in, our maintenance department will handle emergencies and problems which most affect the livability of apartments as their first priority.

24-Hour Emergency Maintenance: 217-359-6108

Emergency maintenance requests include anything that can cause damage to property if not immediately attended to such as: water leaking from the ceiling, windows, or water leaking from the floor due to broken pipes or blocked drains.  Other emergency items would include not having at least one working toilet in the apartment and refrigerator not cooling. 

Should you be a victim of vandalism, and damage has occurred to the JSM property, it is your responsibility to contact the police and file a report as well as contacting JSM immediately. 

Read more about maintenance fees here.

Read more about maintenance information here.

Cleaning

Please report any additional cleaning requests within 24 hours after move-in to the JSM office. 

Noise Complaints

If another resident of the building is causing an excessive noise disturbance, complaints should be directed to the non-emergency number for the police department (Urbana:  217-384-2320, Champaign: 217-333-8911).  In the event a specific apartment seems to have recurring noise issues and the police have been contacted multiple times, please report that issue to our office.

Light Bulbs and Batteries

Residents are responsible for changing all of their own light bulbs (with the exception of tube-type fluorescent bulbs and appliance bulbs.)  Residents are also responsible for changing their own smoke detector batteries.  JSM strongly encourages you to change the batteries in your smoke detector twice a year.  If your smoke detector is beeping periodically it is indicating that the batteries need to be changed. 

Showing Schedules

After move-in, we begin to contact our residents to see if they have any interest in renewing their apartment (please see additional information under ‘Leasing and Parking Definitions’ section on our website).  Any apartment that is still available for lease will have their apartment shown by a JSM leasing agent.  As a reminder, apartments that are clean and tidy, show well to prospective tenants and tend to lease faster. 

For Urbana units only, once the apartment has been signed, current residents will receive mail notification that their apartment has been leased for the following year.  While subject to change, click here to view the show schedule.

Viewing Appointments

Want to see an apartment?  Call our office at 217-359-6108 or email jsm@jsmliving.com to schedule an appointment!  To respect our current residents, JSM only shows apartments from 10:00 a.m. to 4:30 p.m. Monday through Friday and between 12:00 p.m. and 4:30 p.m. on Saturdays. Though we gladly accept walk-ins, our schedule may not always be able to accommodate them. We recommend calling a few days in advance to schedule an appointment. Some apartments lease very quickly.  Scheduling a viewing appointment does not guarantee an apartment will still be available for lease.

Lease Applications

There is no fee to submit an online leasing application.  The application can be completed at:  apartments.jsmliving.com/leasing/leasing-application.  This application must be submitted by you and completed before we can schedule your lease signing appointment.

Lease Signing Appointments

Prospective residents are encouraged to review the sample lease located on our website and come to the lease signing appointment prepared with any questions they may have. At the lease signing appointment, prospective residents will pay the security deposit, sign the lease, and receive a copy of the lease. A security deposit is the damage deposit paid to JSM at the signing of the lease agreement. The deposit is returned to the lessees within 30 days after the lease expires unless any deductions for new damages, necessary cleaning or painting, and account balances.

Roommates signing onto the new lease and who are not on the current lease must pay the full value of their share of the new security deposit. At a viewing and lease signing appointment, prospective residents will schedule a viewing appointment in conjunction with a lease signing appointment. After viewing available units in the building, prospective residents will return to the office to sign for their selected unit. At a standard lease signing appointment, prospective residents will select from a map of available units and then sign the lease. Residents will choose one unit from the pool of available units and are guaranteed that the unit will be held for them until their scheduled appointment. Because of the limited number of available units, these reserved lease signing appointments will be scheduled on a first-come, first-serve basis.

Guests

Lessee(s) and Guest(s) shall follow all JSM Rules and Regulations. A Guest is an individual welcomed by all occupants of the apartment with the understanding the Guest and their belongings will not stay longer than a few days. 

JSM Leasing Office

217- 359-6108

Office Hours

Monday – Friday 8 a.m. – 5 p.m.

Saturday 10 p.m. – 5 p.m.

24 Hour Emergency Maintenance

 217-359-6108

Electricity & Gas

All apartments except for units in buildings located at 307 E. Armory, 401 E. Chalmers, and 700/701 S. Gregory are required to maintain the power for the apartment in one of the resident's names for the entire term of the agreement. To set up your power, please contact Ameren IP (below). 

Ameren IP

(800) 755-5000

All apartments including 307 E. Armory and 401 E. Chalmers, use this number to report an outage.

700 and 701 S. Gregory residents, use this number to report an outage: 

Prairieland Energy - Only Gregory Place

(217) 265-0855

Your electricity is included in your utility and service charge. You do not need to contact Prairieland Energy to set up service.

Landline Telephone Service

AT&T

(800) 244-4444

(800) 451-2761

Water

Illinois American Water Company

201 Devonshire Drive

Champaign, IL 61820

(800) 422-2782

*Residents of 1103 S. Euclid, 206 S. Sixth, 301 S. Water, 303 S. Wright, 308 E. Armory, 405 E. White, 406 E. Clark, 508 E. Stoughton, 510 E. Green, 512 E. Stoughton, and 604 E. Clark must call the water company to begin service.

Cable TV 

Comcast

303 E. Fairlawn Drive

Urbana, IL 61801

(800) 266-2278

Internet Provider

Pavlov Media

P.O. Box 25

Champaign, IL 61824

(888) 472-8568

Vehicle Towing

Reynolds Towing

1417 W Kenyon Rd,  Urbana, IL 61801

(217) 337-0913

(800) 242-8694

* Serves all JSM locations except University Lots D21, D22 and Krannert parking tenants.  These tenants can contact Reynolds Towing after UIUC Parking Dispatch hours end. They will ask for a description of the vehicle to be towed and will ask to see your valid parking lease and a photo ID.

UIUC Parking Dispatch

(217) 244-5487

* Serves University Lot D21, D22 and Krannert parking tenants during posted U of I patrolling hours.

City Parking Permits

City of Champaign Parking

702 Edgebrook Drive

Champaign, IL 61820

(217) 403-7050

City of Urbana Parking

Finance Department

400 S. Vine Street

Urbana, IL 61801

(217) 384-2345

City of Champaign Police Non-Emergency

217-351-4545

City of Champaign Fire Non-Emergency

217-403-7200

City of Urbana Police Non-Emergency

217-384-2320

City of Urbana Fire Non-Emergency

217-384-2420

You can view and download our move-in guide here!

Tenant Check-In Sheet

When you move into your new apartment, you and all other residents (roommates) will receive an email with instructions to download and complete your JSM Resident Check-In Sheet through the mobile app SnapInspect.

Once you download and login to SnapInspect, follow the in-app prompts to complete your Check-In Sheet. 

Some things to remember when completing your Check-In Sheet:

• All Residents will receive a copy of the email. If you have roommates, all individuals on the lease will receive a copy of the Resident Check-In Sheet email with instructions for submitting a Check-In sheet. Only one Check-In Sheet should be submitted. JSM will only accept the first Check-In Sheet submitted for the apartment. Please walk through and record the condition of your apartment with your roommates and have one person submit the form.
• The Check-In Sheet is due within 72 hours of receiving keys. Once keys are picked up from the JSM office, you will have 3 days to complete the Resident Check-In Sheet and submit the online form. Check-In Sheets submitted later than 72 hours of key retrieval or multiple Check-in Sheets will be considered void and will not be accepted.
• Maintenance requests must be submitted separately. The Resident Check-In Sheet is used solely for security deposit purposes and will not be referenced to report or request maintenance repairs. To submit a maintenance request click here, or to report emergency maintenance issues please call the JSM office at 217-359-6108.
• Move-In Cleaning requests must be submitted within 24 hours of receiving keys. JSM strives to have all apartments inspected and cleaned prior to your move in. If an excessive cleaning oversight was made, you must notify the JSM office within one day of receiving keys. 24-hour move-in cleaning requests can be submitted by calling the JSM office at 217-359-6108.

Trouble Shooting

If you did not receive a JSM Resident Check-In Sheet email prior to your move-in, please be aware that Check-In Sheets are not collected for renewals. If your apartment is not a renewal, please search your junk and spam folders for the JSM email. If you still did not receive the Check-In Sheet email, let your leasing agent know at move-in. We will be able to assist and provide you with a Check-In Sheet before leaving the office!

If you are having trouble opening SnapInspect and accessing your Check-In Sheet after downloading the app, try uninstalling SnapInspect. Then, follow the email links to redownload and try again.

If you are having trouble uploading or taking pictures in the app, go to your phone's settings and authorize SnapInspect to have access to your camera, microphone, and storage. 

If you have additional questions, please contact the JSM office by emailing jsm@jsmliving.com or calling 217-359-6108. 

Moving Out? Here’s what you should know!

Whether you are subleasing your apartment, vacating your apartment early, or just wanting to be prepared for your lease ending, we have some helpful information to ensure your move-out process is smooth and simple!

The first step is to review your apartment lease!

Your apartment lease will list the date of final payments and the last day of your lease. You may request a copy of your apartment lease by emailing jsm@jsmliving.com or stopping by the JSM office.

Payments

Before moving out, please have your account paid in full. Late charges apply to all outstanding balances.

• Zego (Powered by Paylease): If you regularly pay online through Zego (Powered by Paylease), log on to your account to ensure you do not have any future payments scheduled. If you have not canceled reoccurring payments through Zego (Powered by Paylease), your account may continue to be charged past your lease-end.
• ACH: If you have ACH payments set up for automatic payments with JSM, your payments will automatically end after the last payment due on your lease agreement.

Subleasing

If you will be subleasing, please review our online summer subleasing instructions here. Also, be sure to coordinate with your sublessee(s) for:

• The transfer of all keys and garage remotes
• The transfer of utilities to ensure there is no gap in electric or water service
• The scheduling of an apartment inspection with one of the original tenants and one of the sublessees.

Early Move-Out

If your lease expires in July or August, you are considering moving out completely after Spring Semester, and you will not be subleasing for the summer, please be familiar with JSM’s Early Move-Out procedures. If your apartment is vacating early and you are interested in receiving your security deposit refund early, please ensure that:

• All roommates pay the remaining rent and utility charges (May, June, and July)
• All keys to your apartment are turned in to the office.

Once all payments for your lease and all keys to your apartment are received, JSM will begin the process of inspecting your apartment and refunding your security deposit. To maximize your refund amount, please review and follow all move-out instructions upon vacating your apartment.

Move-Out Instructions

Downloads:

Address Change Form (PDF)

List of Checkout Charges w. Cleaning Checklist (PDF)

Power Service

Tenants who are responsible for their electricity and/or gas will need to contact Ameren IP to shut off power service at the end of the lease. (307 E. Armory, 401 E. Chalmers, 700 S. Gregory, 701 S. Gregory (except for units 203, 303, & 403 gas service), Apt. #50 (the studio) at 1103 S. Euclid and individual lease residents must not call the power company to shut off service nor shut off any circuit breakers since all power accounts for the unit are in JSM’s name.)

Please leave the electricity on until the day after your lease expires, so the apartment may be checked out properly.

If you are vacating your apartment early, you may schedule your electricity to be shut off 10-days after you submit all keys AND pay all rent and utility charges.

When you schedule your turn-off with Ameren IP by calling (800) 755-5000 or visiting this site, they may ask you or your landlord to turn off the main breaker for your apartment. Instead, you may turn off all the circuit breakers in your circuit breaker box, located in each apartment – this will have the same effect as turning off the main breaker.

Water Service

Tenants who are responsible for their water will need to contact Illinois American Water at (800) 422-2782 or visit this site to schedule shut off. (Apartments who need to call to shut off the water are 102 E. Gregory, 1103 S. Euclid, 201 S. Wright, 206 S. Sixth, 301 S. Water, 303 S. Wright, 308 E. Armory, 405 E. White, 406 E. Clark, 508 E. Stoughton, 510 E. Green, 512 E. Stoughton, and 604 E. Clark.)

Please leave the water on until the day after your lease expires, so the apartment may be checked out properly.

If you are vacating your apartment early, you may schedule your water to be shut off 10-days after you submit all keys AND pay all rent and utility charges.

*Please be aware that residents who are responsible for power and/or water service are required to maintain services in their name until their lease obligations have been fulfilled. Should you shut off service prematurely, JSM will be billed for your apartment’s services; those charges along with a $25 administrative fee will be placed on your apartment’s account.

Other Services

If you elected for cable service, please contact your cable provider to disconnect service to your apartment.

If you have land-line telephone service, please contact your provider to schedule the disconnection.

Update Your Address

If you have a NEW forwarding address for your security deposit refund, please complete the Security Deposit Return Address Change form and return to the JSM office. You may download an Address Change Form by clicking the link at the top of this section. If your forwarding address is still the original permanent address you provided us, you do not need to complete this form.

To ensure continuous mail delivery, please update your new U.S. address with the U.S. Postal Service online here.

Also, be sure to update your address with any business or person who sends you mail and/or packages.

*JSM does not collect misaddressed mail, and you will not have access to your mailbox after you have relinquished keys and vacated your apartment.

Smart TV and/or Smart Devices

If your apartment is equipped with a smart TV or another smart device, be sure to log out and remove your personal data from the JSM devices. JSM will not be responsible for unauthorized use of accounts not removed from JSM devices.

Clean Your Apartment

• Clean the entire apartment and patio thoroughly – including all appliances, cupboards, floors, furniture, baseboards, bathrooms, ceiling fans, vent covers, windows, and glass patio doors.
• Ensure you use proper cleaning products for any stainless-steel appliances.
• Vacuum the carpet – including underneath all furniture.
• After turning off your apartment circuit breakers and switching off power to your refrigerator, please leave the refrigerator and freezer doors open to prevent mold growth and subsequent cleaning charges.
• Remove all trash.
• Wipe away any cobwebs and dust thoroughly. 

Costs to clean the apartment, remove trash, and repair damages may be charged against your security deposit. You may request a cleaning check-list from the office to assist you in the cleaning process.

DO NOT leave any items for the new people moving in. We will temporarily store and then dispose of anything left in the apartment and you will be liable for the storage and disposal fees.

You may download a Cleaning Checklist by clicking on the link at the top of this section.

Key and Remote Return

• Please obtain Key Return Envelope(s) from our office.
• Place all apartment keys inside one envelope and place garage remotes (one per envelope) inside a separate envelope.
• Label each envelope with either the apartment address and unit number or with the garage address and parking space number.
• Return the envelope(s) to the JSM office at 505 S. Fifth Street. Keys returned after normal office hours should be placed in the locked drop boxes at our office and inside a labeled Key Return Envelope. DO NOT place keys without a labeled envelope inside the boxes.

DO NOT give your keys to the new residents nor allow the new residents to move in early. They may cause damages for which you will be held liable.

We never recommend returning the keys by mail. If you must return keys by mail, we recommend using a padded envelope or a small box. We also suggest getting tracking on the package to ensure the keys reach our office on time. If, for any reason, we do not receive all the keys in our office by the expiration of the lease, locks will be changed, and charges will be applied to your account. Keys returned after the lease expiration date and time will still result in a lock change charge.

*The current costs for lock changes are $75 for a front door lock and $30 for a mailbox lock. Costs to replace missing entry fobs are $30. Costs to replace missing keys are $5. Costs to replace missing garage remotes are $50.

Transfers

If you are moving to a different JSM apartment this August, have signed a transfer policy form with your lease, and have NOT subleased your apartment this summer, you will be contacted by email mid-July with your exact transfer date.

Should you have further questions, please contact the JSM office by calling 217-359-6108 or email jsm@jsmliving.com.

JSM does not allow pets in or on our properties. Please contact the JSM office at 217-359-6108 or jsm@jsmliving.com if you need more information.

What is Renter’s Insurance?

Renter's Insurance is insurance to protect against the loss of your items in the apartment.  Residents' belongings are not covered by JSM's insurance. JSM is not responsible for the loss of personal property as a result of fire, theft, or any other cause.  We strongly suggest all residents get Renters' Insurance to protect their personal property.

How can I get renter's insurance?

Many students are eligible for coverage under their parent’s homeowner’s policy. This is not automatic. Residents usually must contact their parents, along with the insurance carrier, to arrange for coverage. 

If you own an automobile, call the company that carries your auto insurance. Often, companies give a reduced rate to policyholders that have both homeowner’s/renter’s insurance and auto insurance through the same company.

Compare policies based on the following:

• Annual premium – the amount you will have to pay each year for coverage.
• Deductible – the amount you will have to pay before the company will cover your damages.
• Extent of coverage – the maximum amount for which you can make a claim.
• Replacement cost – the insurance company will pay to replace the lost property, rather than merely reimbursing you the depreciated value. 
• Alternative housing costs for hotel bills if a fire forces you out of your home. This coverage should be for as long as possible.
• Exemptions – Insurance shoppers should expect some exemptions and make sure that they have coverage for everything they need. Be sure property such as a home computer, jewelry, antiques, photography equipment, etc. is covered by your policy.

1. Resident agrees that they and their guest(s) shall not behave in or around the premises in a manner that places the building, personal property or other people in danger of injury or destruction or cause undue noise or disturbance.  If Resident or their guest(s) drop or throw anything from the leased unit, balconies, walkways, rooftops or other locations on any JSM property, all tenants in Resident's unit will be subject to eviction. 
2. Guests causing damage or harm will be banned from JSM buildings and a list of these individuals will be emailed to all JSM residents.  Should Resident allow banned individuals to enter JSM property, they will be subject to eviction. 
3. Resident agrees not to bring any animal on JSM property at any time, or allow guests to bring any animals on premises. 
4. Resident agrees not to flush ANY item down the toilet or sinks that could cause it to become clogged.  If it should be necessary to have JSM Maintenance or a plumber unclog any toilet or sink, Resident shall be charged for the maintenance call.
5. Resident agrees not to hang or allow laundry on balconies nor on windows and not to allow balconies, hallways or stairways to be used for storage.
6. Resident agrees not to cause nor permit any loud boisterous noises that would be objectionable to other persons or the lessor.  All radios, televisions, stereos, etc., shall be kept at a minimum noise level at all times, especially between the hours of 10pm and 9am.
7. Resident agrees not to permit nor allow any rubbish or waste material to accumulate in or about the premises. Resident also agrees to place all trash in the provided outdoor dumpsters.  Failure to do so will result in monetary fines.
8. Existing locks shall not be changed or new locks installed on the premises without the written consent of the lessor.
9. Resident shall not access nor allow any person to access the roof of any building at any time.
10. Resident agrees to keep the temperature within the premises at a minimum of 60 F from October 1st through March 31st during the lease term to ensure that pipes do not freeze.
11. Resident shall not store any items on or near heating or water heating units.
12. Resident agrees to electronic communication from JSM Living via email and text. Unsubscribing is not recommended but is allowed. If you choose to unsubscribe from emails, texts or both you are responsible for receiving the information. You can always subscribe or resubscribe to email notices here, email marketing for events and giveaways here, and to text messages by texting "JSM" to (855) 760-0751.

Security Deposits are returned via US mail within 30 days of the end of your lease.  They are mailed to the address you provided to us on your Lease Application.  

You can change the address to which your Security Deposit return is mailed by completing the Security Deposit Return Address Change Form. To ensure your form is received before checks are processed and mailed, please send it in as early as possible.  We may not be able to accommodate address change requests very close to the end of your lease.  

This information applies to you if your building is equipped with an electronic entry system.

The directory located by the building entrance allows access for non-residents.  Visitors must search the directory listing for the resident they wish to visit and contact them via the intercom.  The intercom will ring the phone number submitted for that resident.  The resident should then press ‘9’ to buzz in the visitor.  Please submit your phone number to JSM so the entry system will be able to contact you. You may submit your number by completing the online form below.

Directory Form - CLICK HERE

Select your building and unit number. Please provide your and your roommates’ names and corresponding telephone numbers for access to your building’s automatic door entry system. Next to each person’s name on the entry system display, a code will be listed. When your guest punches in that code, the system will call the phone number given. When your phone rings you may buzz your guest in by answering the call and then pressing the “9” key on your phone.

*Please allow one week after submission for names to appear in your building’s entry system. During the months of August and September please allow two weeks after submission for names to appear.